Email Notifications

Notifications emails are sent to users when events and actions have taken place in LotWorks.

On most lot events (Sale Approved, Hold Expired, Design Rejected, etc.) a notification informs users that an action has taken place and that another one may be required.

Notifications are also used for:

• Requesting lot and sale information,
• Providing builders with showhome traffic reports, and
• Sending agreements, memos, and invoices.

You will receive notifications if you're assigned as a contact on a lot.

You may disable these notifications by:

1. Clicking on your username in the top-right hand corner,
2. Clicking 'Edit' to update your profile information,
3. And checking the 'Receive Notifications' toggle to NO.

If the contact that began a submission (e.g. A design submission) is no longer an active contact, notifications will default to the builder's default contacts. There is a default contact that can be set for Accounting, Admin, Designs, Inspections, and Sales.

For Showhome Traffic, builder users will receive a weekly traffic report if they're assigned to fill out traffic information. Similarly, sales contacts on a lot will receive a monthly reminder to add home buyer and possession date information for their sales.

Default Builder Contacts

Builders may also have a default contact assigned for each builder user group (sales, admin, design, etc.). These default builder contacts can be found under Builders > Edit Builder and must be setup by your land developer.

The default builder email fields work as a Catch-All mode - to send a notification to the user if there is no builder contact of that type assigned to the lot.

Help with Notifications

If you were expecting a notification and didn't receive it, there are a few possible options:

1. Confirm the notification didn't end up in your SPAM folder. This may be the case if you have never received an email from LotWorks.

2. Ensure your email address is correctly setup under your contact information. An invalid or misspelled email is a common source of error.

3. Check with your land developer. They have access to email logs that include all notifications sent from LotWorks.

If your email is correct, LotWorks sent the email, and you didn't receive it, the next step is to contact your IT department. They may have recently performed upgrades/updates on your network, and the email may be being blocked. They will be able to conduct further testing.